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At ZeroCloak, we are committed to protecting the privacy and personal data of our users and ensuring full compliance with the General Data Protection Regulation (GDPR) for all individuals located within the European Union (EU). This policy outlines how we collect, process, store, and protect personal information in accordance with GDPR principles. Our mission is to provide advanced AI-powered traffic protection and campaign optimization tools while maintaining the highest standards of privacy, transparency, and data security.

1. Data We Collect

ZeroCloak may collect various types of personal and non-personal data to provide our services effectively. This includes, but is not limited to:

  • Contact information such as name, email address, and phone number.
  • Account information including login credentials, subscription details, and payment information.
  • Usage data, including IP addresses, browser types, device information, and interactions with our platform.
  • Marketing preferences and communication history with our support or sales team.
  • Cookies and tracking technologies for optimizing platform performance and user experience.

2. Lawful Basis for Processing

ZeroCloak processes personal data based on one or more lawful grounds defined under GDPR. These include:

  • Consent: Explicit consent is obtained from users for processing data where required.
  • Contractual Necessity: Processing personal data is necessary for providing services outlined in our user agreements.
  • Legal Obligations: Processing is performed to comply with applicable laws and regulations.
  • Legitimate Interests: Processing is carried out for legitimate business interests, provided it does not override user rights.

3. How We Use Personal Data

Personal data collected by ZeroCloak is used exclusively for the following purposes:

  • Delivering our AI-powered traffic protection and campaign optimization services.
  • Managing user accounts and subscription services.
  • Enhancing user experience through analytics and product improvements.
  • Communicating important service updates, announcements, and marketing materials (with user consent).
  • Preventing fraud, unauthorized access, or other security risks.
  • Complying with legal obligations and regulatory requirements.

4. Data Sharing & Third-Party Processing

ZeroCloak does not sell, trade, or rent users’ personal data. We may share data with third-party service providers or partners under strict agreements to ensure GDPR compliance. These third parties include:

  • Payment processors for secure transaction handling.
  • Cloud hosting providers for data storage and infrastructure.
  • Analytics and marketing tools to enhance our services and platform performance.
  • Legal and regulatory authorities when required by law.

All third-party processors are contractually obligated to protect personal data and use it solely for providing services on behalf of ZeroCloak.

5. User Rights Under GDPR

ZeroCloak respects the rights of EU users regarding their personal data. These rights include:

  • Right to Access: Users can request access to the personal data we hold about them.
  • Right to Rectification: Users can request corrections to inaccurate or incomplete data.
  • Right to Erasure: Users can request deletion of personal data where applicable.
  • Right to Restrict Processing: Users can request limitations on how their data is processed.
  • Right to Data Portability: Users can request a copy of their personal data in a structured, machine-readable format.
  • Right to Object: Users can object to processing for marketing or profiling purposes.
  • Right to Withdraw Consent: Users can withdraw consent at any time without affecting the lawfulness of prior processing.

6. Cookies and Tracking Technologies

ZeroCloak uses cookies, pixel tags, and other tracking technologies to improve user experience, analyze traffic, and enhance platform performance. Users are informed about cookie usage and can manage their preferences at any time. We obtain consent when required by GDPR, ensuring transparency and control over data collection.

7. Data Security

ZeroCloak implements strong technical, administrative, and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Security measures include encryption, secure servers, access controls, and regular monitoring of our systems. We continuously review and update our security protocols to maintain compliance and safeguard user data.

8. Data Retention

Personal data is retained only as long as necessary to provide our services, comply with legal obligations, or fulfill legitimate business purposes. When data is no longer required, it is securely deleted or anonymized to prevent unauthorized access.

9. International Data Transfers

ZeroCloak may transfer personal data to countries outside the European Economic Area (EEA) when required for business operations. We ensure such transfers comply with GDPR requirements through appropriate safeguards, including standard contractual clauses or other legally recognized mechanisms.

10. Children’s Privacy

ZeroCloak services are intended for adult users, and we do not knowingly collect personal data from individuals under the age of 16. If we become aware of data collected from a minor, it will be deleted promptly.

11. Policy Updates

ZeroCloak may update this GDPR policy periodically to reflect changes in practices, services, or legal requirements. Users are encouraged to review this policy regularly. Continued use of our platform constitutes acceptance of any updates.

12. Contact Information

For questions regarding GDPR compliance, data protection, or to exercise your rights, please contact ZeroCloak’s Data Protection Officer at:

ZeroCloak is fully committed to transparency, accountability, and the protection of your personal data. By using our services, you acknowledge our GDPR compliance measures and your rights as a user.